Refund policy

NON-RETURNABLE ITEMS

• Certain items cannot be returned, like perishable or bespoke goods. This includes all roasted coffee beans and any personalised, bespoke products. Please get in touch if you have questions or concerns about your specific item.
• Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

We do not offer exchanges on any items, please get in touch with us if you'd like to make a return.

ORDER CANCELLATIONS

• We cannot cancel any orders once they have been dispatched, but it may be possible to cancel if your order has not left the roastery yet.
• If you think you've made a mistake or need to cancel, please contact us and we will see what we can do.

REFUNDS

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
• If approved, you’ll be automatically refunded on your original payment method.
• Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since we’ve approved your return, please contact us.